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Knowledge is Power in the Restaurant Sector

Publicly disclosing information can have mixed outcomes for catering enterprises, according to Dr Jaehee Gim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic…

Does the Fate of Tourism Hinge on Land Use

Changes in land use rights to encourage tourism can have unexpected negative consequences for tourist businesses, according to Dr Michael Lin of the School of Hotel and Tourism Management (SHTM) at…

The Power of a Profile Picture

Booking the perfect getaway has never been so easy. As China’s online peer-to-peer accommodation market continues to grow, so too does curiosity about how hosts can drive up their listings,…

Prime Time for Service Robots

The COVID-19 pandemic catapulted the hospitality industry into a more digitised future. Coupled with the vast social changes and prominent safety concerns, this wave of technological innovation could…

Tourist-Triggered Emotions

How do tourists in your town make you feel? A study co-authored by Dr Shiqin Zhang, Dr Nan Chen and Professor Cathy H. C. Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong…

Turning Website Views into Restaurant Visits

If you’ve visited a new city lately, you may have searched online for places to eat. Maybe you read some reviews, then clicked through to the restaurants’ own sites. New research by the team of the…