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Tourist-Triggered Emotions

How do tourists in your town make you feel? A study co-authored by Dr Shiqin Zhang, Dr Nan Chen and Professor Cathy H. C. Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong…

Turning Website Views into Restaurant Visits

If you’ve visited a new city lately, you may have searched online for places to eat. Maybe you read some reviews, then clicked through to the restaurants’ own sites. New research by the team of the…

Holidaying in the Metaverse

In the future, it may be more expensive, time-consuming, and risky to travel halfway around the world for a holiday getaway. What if we could experience a convincing virtual version of the real thing?…

Visiting Loved Ones May Drive Tourism Recovery

Whilst many tourists travel to experience new places, cultures and activities, others are visiting friends and relatives (VFR). VFR travel showed remarkable resilience during the COVID-19 pandemic,…

A New Flavour for Hotels

A priority of hotels worldwide is, quite naturally, attracting and catering to the needs of guests. Seldom do hotels invest heavily in strategies to cater to non-guests. However, according to Dr Sung…

The Cost of Faking a Smile

Perhaps surprisingly, the smiles that greet you upon arrival at a hotel might not be genuine. A positive, welcoming demeanour is part of the job description for housekeeping, front desk, and…