Singleton Employees in the Hotel Industry
Many organisations take pride in their ability to offer a rich variety of supportive programmes for employees with families. However, the growing…
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Getting Back on Track: Service Recovery in a Networked World
In today’s travel and events industries, multiple service providers work together to shape unique, complex and multidimensional customer…
A Breath of Fresh Air for Luxury Hotels
Trees, potted plants and “green walls” may not be conventional forms of interior design, but with growing demand for sustainable, eco-friendly…
Welcome to the Touch-Free Hotel
Contactless technology is transforming hospitality in China and beyond. Research by Dr Fei Hao and Professor Kaye Chon of the School of Hotel and…
Staycationers Behaving Badly
COVID-19 has changed how we holiday: out with crowding into airports to fly to distant resorts; in with staying close to home. Although this…
Airline Industry in Crisis
Cancelled flights and complicated travel protocols have become all too common amidst the chaos of the COVID-19 pandemic, whose outbreak all but…
PolyU Establishes Tan Siu Lin Innovation Hub to Advance Hospitality and Tourism…
Hong Kong, Hong Kong SAR, October 19, 2022 / TRAVELINDEX / The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic…
Drone Food Delivery is Taking Off
Hong Kong, Hong Kong SAR, September 23, 2022 / TRAVELINDEX / Food delivery sales are expected to reach a remarkable US$365 billion worldwide by…
UNWTO Students League Kicks Off with Competition in Switzerland
Zurich, Switzerland, September 21, 2022 / TRAVELINDEX / The World Tourism Organization (UNWTO) and the State Secretariat for Economic Affairs of…
Hyatt Regency Phnom Penh Nurtures Next Generation of Hospitality Stars
PHNOM PENH, Cambodia (Aug. 30, 2022) - Hyatt Regency Phnom Penh is nurturing the next generation of Khmer hospitality personnel via a new…
When Nothing Is Normal – Managing Hotel Revenue During Pandemic
For hotels worldwide, the last year has been marked by countless empty beds and cancelled bookings. The plummet in demand for hotel stays caused…
PolyU Staff Honoured with Chef Herman Breithaupt Award
Chef Simone Nabbs, Executive Chef and Kitchen Manager of the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic…
Dining Out During a Pandemic
Hong Kong, Hong Kong SAR, July 27, 2022 / TRAVELINDEX / COVID-19 has devastated the global restaurant industry. Developing effective strategies…
Saving the Planet, One Hotel at a Time
Despite the urgent need to reduce global carbon emissions, the hotel industry faces numerous barriers to implementing carbon reduction…
World Tourism Forum Lucerne WTFL Ready for Future with New Owner
Lucerne, Switzerland, May 30, 2022 / TRAVELINDEX / The World Tourism Forum Lucerne has made a considerable differ- ence in the global tourism…
Building an Older, Wiser Workforce
Sad to say, hotel managers – unwittingly or not – often hold negative perceptions of older workers. People older than 50 make up less than a…
The Healing Power of Trust
Hong Kong, Hong Kong SAR, April 28, 2022 / TRAVELINDEX / In today’s globalised world, more and more hotel firms are expanding their business…
The Next Frontier in Hotel Service
Hong Kong SAR, April 1, 2022 / TRAVELINDEX / Self-service technologies (SSTs) have simplified many aspects of everyday life. However, their…
Cornell Launches Sustainable Tourism Destination Management Online Course
Ithaca, New York, United States, March 29, 2022 / TRAVELINDEX / An online course program developed by Cornell University in partnership with the…
Money or Miles for Frequent Flyers?
Hong Kong, Hong Kong SAR, February 28, 2022 / TRAVELINDEX / "Cancelled" - The word no passenger wants to see on an airport display board. Failing…