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The Power of a Profile Picture

Booking the perfect getaway has never been so easy. As China’s online peer-to-peer accommodation market continues to grow, so too does curiosity…

Prime Time for Service Robots

The COVID-19 pandemic catapulted the hospitality industry into a more digitised future. Coupled with the vast social changes and prominent safety…

Tourist-Triggered Emotions

How do tourists in your town make you feel? A study co-authored by Dr Shiqin Zhang, Dr Nan Chen and Professor Cathy H. C. Hsu of the School of…