Education

In today’s travel and events industries, multiple service providers work together to shape unique, complex and multidimensional customer experiences. However, such connectedness can come at a cost.…

Trees, potted plants and “green walls” may not be conventional forms of interior design, but with growing demand for sustainable, eco-friendly hospitality, hotels are upping their efforts to…

Contactless technology is transforming hospitality in China and beyond. Research by Dr Fei Hao and Professor Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic…

COVID-19 has changed how we holiday: out with crowding into airports to fly to distant resorts; in with staying close to home. Although this might seem an effective way to support local tourism while…

Cancelled flights and complicated travel protocols have become all too common amidst the chaos of the COVID-19 pandemic, whose outbreak all but grounded the global airline industry. However, we still…

Hong Kong, Hong Kong SAR, October 19, 2022 / TRAVELINDEX / The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is privileged to announce the establishment…

Hong Kong, Hong Kong SAR, September 23, 2022 / TRAVELINDEX / Food delivery sales are expected to reach a remarkable US$365 billion worldwide by 2030. The growth of food delivery services has been…

Zurich, Switzerland, September 21, 2022 / TRAVELINDEX / The World Tourism Organization (UNWTO) and the State Secretariat for Economic Affairs of Switzerland (SECO) have joined forces to launch the…

PHNOM PENH, Cambodia (Aug. 30, 2022) - Hyatt Regency Phnom Penh is nurturing the next generation of Khmer hospitality personnel via a new collaboration with Cambodia’s National Institute of…

For hotels worldwide, the last year has been marked by countless empty beds and cancelled bookings. The plummet in demand for hotel stays caused by COVID-19 has sent standard revenue management…

Chef Simone Nabbs, Executive Chef and Kitchen Manager of the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU), was recently bestowed the Chef Herman…

Hong Kong, Hong Kong SAR, July 27, 2022 / TRAVELINDEX / COVID-19 has devastated the global restaurant industry. Developing effective strategies to recover from this major blow will be crucial in the…

Despite the urgent need to reduce global carbon emissions, the hotel industry faces numerous barriers to implementing carbon reduction programmes. Why is it so difficult for hotels to reduce their…

Lucerne, Switzerland, May 30, 2022 / TRAVELINDEX / The World Tourism Forum Lucerne has made a considerable differ- ence in the global tourism industry over the past 15 years. As of today, the ‘World…

Sad to say, hotel managers – unwittingly or not – often hold negative perceptions of older workers. People older than 50 make up less than a fifth of all hotel employees. Where does this apparent…

Hong Kong, Hong Kong SAR, April 28, 2022 / TRAVELINDEX / In today’s globalised world, more and more hotel firms are expanding their business overseas. Yet success in the international arena may not…

Hong Kong SAR, April 1, 2022 / TRAVELINDEX / Self-service technologies (SSTs) have simplified many aspects of everyday life. However, their relatively recent introduction means that the pros and cons…

Ithaca, New York, United States, March 29, 2022 / TRAVELINDEX / An online course program developed by Cornell University in partnership with the Travel Foundation will be the first-of-its-kind to…

Hong Kong, Hong Kong SAR, February 28, 2022 / TRAVELINDEX / "Cancelled" - The word no passenger wants to see on an airport display board. Failing to appease disgruntled clientele can seriously damage…

Hong Kong, Hong Kong SAR, February 26, 2022 / TRAVELINDEX / The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University joined forces with the Pacific Asia Travel…