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The Healing Power of Trust

Hong Kong, Hong Kong SAR, April 28, 2022 / TRAVELINDEX / In today’s globalised world, more and more hotel firms are expanding their business overseas. Yet success in the international arena may not…

The Next Frontier in Hotel Service

Hong Kong SAR, April 1, 2022 / TRAVELINDEX / Self-service technologies (SSTs) have simplified many aspects of everyday life. However, their relatively recent introduction means that the pros and cons…

Money or Miles for Frequent Flyers?

Hong Kong, Hong Kong SAR, February 28, 2022 / TRAVELINDEX / "Cancelled" - The word no passenger wants to see on an airport display board. Failing to appease disgruntled clientele can seriously damage…

Making Newlyweds’ Dreams Come True

For many couples, a romantic honeymoon is an important element of the perfect wedding. How do destination marketers and tourism service providers ensure that their offerings live up to honeymooners’…

Light at the End of the Tunnel

Tourism around the world is reeling from the impact of the COVID-19 pandemic, and Hong Kong’s once vibrant industry is no exception. The path to recovery is unclear. In such extreme circumstances, is…

Making Ecotechnology Worth It For Hotels

Hong Kong, Hong Kong SAR, October 25, 2021 / TRAVELINDEX / From smart room key systems to robot concierges, advanced technologies are now the norm in many hotels. In a world on the brink of climate…

The Art of Upselling

Hung Hom, Hong Kong SAR, September 18, 2021 / TRAVELINDEX / Online upselling is an ever more popular way for hotel companies to bring in revenue. However, it remains unclear whether online upselling…

Climate Friendly Travel Summer School Launched

Valletta, Malta, September 4, 2021 / TRAVELINDEX / SUNx Malta is launching the first Climate Friendly Travel Summer School – a week-long, online course featuring world class lectures and interactive…

How to Cope in a Crisis – A Case Study

Health crises are every hotel manager’s worst nightmare, but they are becoming increasingly common. In a fascinating and prescient case study that bridges the gap between theory and practice, Dr Clare…

A Table for One, Please!

Solo diners represent one of the fastest-growing markets in the restaurant sector, but little is known about the factors that influence their menu choices. Do solo diners express their uniqueness…