Alma Inks Deal to Upskill Staff With Hospitality EduTech Platform
Cam Ranh, Vietnam, September 2, 2021 / TRAVELINDEX / As hotels navigate the ups and downs of trying to retain staff during the pandemic, one hotel on Vietnam’s Cam Ranh peninsula has figured out a way to put staff to work at home before they return to in-person service.
This month, Alma has joined forces with Australian-founded company Typsy, a leading global digital hospitality training platform, to ‘up-skill’ hundreds of its hotel staff in the wake of Vietnam’s COVID-19 flare-up that forced the 30-hectare resort to temporarily close.
Offering what it describes as a “Netflix-style” library of hospitality training videos by industry experts, Typsy’s content is broken down into three key areas: courses, lessons and mentor sessions. Learners are encouraged to explore their interests and passions, build skills to help with internal promotion and career progression, and earn industry-recognised qualifications. Typsy works with one of the world’s leading hotel management schools, Swiss-based Ecole Hoteliere de Lausanne (EHL), and counts global groups Hyatt, Radisson, Delaware North and Wyndham among its clients.
Alma’s managing director Herbert Laubichler-Pichler said the resort signed up with Typsy as part of its efforts to “do everything we possibly can” to retain and motivate staff, amid the pandemic’s devastating toll on the tourism industry.
“We have increasingly used digital means such as video calling to engage with and train our staff since the onset of COVID-19 and Typsy lifts such efforts to a new dimension by offering peer-to-peer learning in a contactless manner and developing a culture of up-skilling at our resort,” said Laubichler-Pichler. “This effort to invest in our staff signals we are serious about retaining and developing them, particularly while they’re not on the payroll due to a temporary hotel closure.”
”We have seen an uptake from businesses keen to continue offering professional development to staff to upskill and cross skill teams to ensure staff are well equipped and educated when hospitality operations return,” added Typsy’s founder and CEO Jonathan Plowright.
Fearing a drain of talent that has yet to be measured, Laubichler-Pichler urged hoteliers and other tourism service providers to try their best to hold on to staff for as long as possible through means such as training.
“The silver lining is that there’s been a proliferation of digital solutions to help combat the problems associated with COVID-19 in the ‘new normal’; an example of this has been our resort’s very own mobile app that we developed to offer contact-less communication with guests and staff,” he said.
To contact Alma, phone +84 258 399 1666
Situated on Vietnam’s emerging Cam Ranh peninsula fronting Long Beach, Alma resort commands some 30 hectares of inspiring ground. Emblematic of Vietnam’s maturation as a destination, the bold and spacious integrated resort offers 580 oversized suites and pavilions that all afford sweeping vistas of the ocean, including contemporary three-bedroom oceanfront pavilions each totalling 224sqm with a living room, four bathrooms and a private pool. Alma features a broad spectrum of restaurants helmed by top chefs, a food court with an array of local and international cuisine, as well as a sports bar, pool bar and beach bar. Other highlights include 12 swimming pools cascading down to the beach, a waterpark, 13-treatment room spa, 70-seat cinema, convention centre, amphitheater, art gallery, science museum, gymnasium and yoga room, 18-hole mini golf course, a youth centre with virtual reality games, a kid’s club, water sports centre and even an ‘Alma Mart’ mini supermarket.
Typsy provides online hospitality education to individuals, businesses, schools, associations, and governments globally to help people develop their skills and build their credentials. Typsy is an online learning experience platform with a curated library of short, bite-sized video lessons, all filmed with industry experts globally.
Typsy began in Melbourne over 5 years ago with an aim to engage and inspire learners with high quality courses and accessible hospitality tips from leading industry experts worldwide. We have now been well adopted globally, with users in 120+ countries. Every month more than 1.3 million video lessons are watched on Typsy. Typsy is a simple to use online education platform containing over 1000 expert-led lessons, courses, quizzes, and certificates. These can be watched and earned online anywhere, anytime by people using their own device. We continue to launch new courses every month and our videos have closed-caption subtitles in over 20 languages including Vietnamese, Bahasa, Thai, Khmer, Hindi and English. Businesses of all sizes love to use Typsy to skill up their teams at scale, onboard new starters with ease, and reduce time spent training. They can also upload their own training and easily track and report on achievements.